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Quality Management Foundations

via LinkedIn Learning

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Overview

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Learn how to properly manage quality in your company. Explore major frameworks, tools, and strategies that you can leverage to enhance your quality management approach.

Syllabus

Introduction
  • Quality isn't an accident
1. Understanding Quality
  • A definition of quality
  • Functional views of quality
  • The supply chain's view of quality
2. Frameworks for Quality Management
  • Deming's 14 points
  • Juran's planning for quality
  • Crosby's "quality is free"
  • The Baldrige Excellence Framework
  • The Gap Framework
  • ISO 9000
  • SERVQUAL
3. Tools for Quality Management
  • Pareto analysis
  • House of quality
  • Root cause analysis
  • Lean quality methods
  • The six sigma method
  • Total quality management
4. Quality Strategies
  • The voice of the customer
  • Benchmarking
  • Measuring the cost of quality
Conclusion
  • Consistently seek quality

Taught by

Steven Brown

Reviews

4.8 rating at LinkedIn Learning based on 4735 ratings

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