Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Quality Management for Operational Excellence

via LinkedIn Learning

Go to class Write review

Details

Provider

LinkedIn Learning
Pricing

Free Trial Available
Languages

English
Certificate

Certificate Available
Duration & workload

2 hours 24 minutes
Sessions

On-Demand
Level

Intermediate

Found in

Corporate Finance Institute

35% Off Finance Skills That Get You Hired - Code CFI35

Boot.dev

Learn Backend Development Part-Time, Online

Overview

Coursera Flash Sale

40% Off Coursera Plus for 3 Months!

Explore quality management tools and strategies to design, control, and improve your products and services to achieve operational excellence.

Syllabus

Introduction

Quality management: Essential for operational excellence

1. Basic Quality Concepts

Definition of quality
Quality and the bottom line
Variation impacts quality
Error-proofing and quality
Quality at the source
Cost of quality (COQ)
Quality planning, control, and improvement

2. Quality Planning

Voice of the Customer (VOC)
The Kano model
Quality Function Deployment (QFD)
QFD customer requirements flow down
Design for Six Sigma
Design FMEA
Reliability and quality
Availability and maintainability
Design for manufacturability

3. Quality Control

What is quality control?
Quality metrics
Measurement systems evaluation
Process capability
Process control
Statistical process control (SPC)
Process control vs. process capability
Inspections, testing, and audits

4. Quality Improvement

Project-by-project improvement
Root cause analysis
Six Sigma DMAIC
Supplier quality management
Quality management system (QMS)

Conclusion

Enable, empower, and encourage
Next steps

Taught by

Richard Chua

Reviews

4.8 rating at LinkedIn Learning based on 4437 ratings

Start your review of Quality Management for Operational Excellence