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LinkedIn Learning

Measuring Team Performance

via LinkedIn Learning

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Overview

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Learn how team measurement works, why and how you do it, and how to apply it to specific functions such as sales, operations, and finance.

Syllabus

Introduction
  • Understanding performance metrics and measurement
  • How to think about measurement
1. Understanding Measurement
  • Evaluating the value chain
  • Quantitative vs. qualitative measures
  • Products vs. services measurement
  • Creating your own measures
  • Absolutes, ratios, trends, and variances
  • Measurement tools
2. Creating Your Product
  • R&D performance
  • Product development performance
3. Building and Delivering Your Product
  • Procurement performance
  • Inbound logistics performance
  • Manufacturing operations performance
  • Outbound logistics performance
  • Service delivery performance
  • Quality performance
4. Marketing and Selling Your Product
  • Marketing performance
  • Sales performance
  • Account management performance
  • Pricing performance
5. Supporting and Servicing Your Product
  • Customer support performance
  • Service and repair performance
6. Managing Company Infrastructure
  • Executive management performance
  • Strategic planning performance
  • Finance performance
  • Legal performance
  • Facilities performance
  • IT performance
  • HR performance
7. Measuring Results
  • Building reports and dashboards
  • Measurement processes and practices
Conclusion
  • Steps to building measurment competency

Taught by

Mike Figliuolo

Reviews

4.7 rating at LinkedIn Learning based on 1004 ratings

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