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LinkedIn Learning

Listen to Lead

via LinkedIn Learning

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Overview

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In this course, Dr. Eric Zackrison teaches how to understand others more effectively, overcome barriers to listening, control emotions, be present, and become an active listener.

Syllabus

Introduction
  • Leading through listening
1. How Listening Affects Success
  • Improved understanding of others
  • Improved employee engagement
  • Improved opportunities for agreement
  • Improved commitment
2. Overcoming Barriers to Effective Listening
  • Environmental barriers to listening
  • Deciphering confusing messages
  • Excel by overcoming your biases
  • Emotional reactivity
  • Differing listening styles
3. Putting an End to Poor Listening Habits
  • Quit pseudo-listening
  • Monopolizing listening
  • The listening traps
4. How to Actively Listen
  • Be present and set the stage
  • Use your nonverbal cues
  • Excel by asking questions
  • Summarize and paraphrase
  • Pay attention to time and place
  • Closing the conversation
Conclusion
  • Your next steps

Taught by

Eric Zackrison and Madecraft

Reviews

4.7 rating at LinkedIn Learning based on 1529 ratings

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