Leadership Stories: 5-Minute Lessons in Leading People

Introduction

• Introduction

1. Leadership Stories (Jan-Mar 2018)

• Crisis communication
• Talking too much (or too little)
• Learn jaw-dropping candor
• Great results vs. happy people
• How to be a top performer
• How to receive tough feedback yourself
• Good vs. better vs. best performance
• Think outside the box
• Find solutions outside your industry
• Identify compensating behaviors
• Promote simplicity
• Give inventors needed room to invent
• Use moonlighting to increase engagement

2. Leadership Stories (Apr-Jun 2018)

• Use the "Discovery Journey" method
• How to use a metaphor
• Challenge assumptions
• Understand, agree, care, or don't bother
• Concrete vs. Abstract
• No excuses
• Ask "Did I win or lose today?"
• Foster friendly competition
• Prepare for change
• Make it impossible not to change
• Turn barriers into change agents
• Trust your judgment
• Permission to spend in hard times

3. Leadership Stories (Jul-Sep 2018)

• Customer versus employee focus
• Find passion for the customer
• How to remove passion drains
• How to finish the race
• Build perseverance
• Stop people pleasing
• Overcome past failures
• Overcome fear
• Find common values
• Use competition for collaboration
• Never work with strangers again
• Build company values through story

4. Leadership Stories (Oct-Dec 2018)

• Communicating values through creativity
• Written rules versus unwritten norms
• Avoid assuming
• The cost of not understanding culture
• Enforcing policies through stories
• Modeling behaviors
• Considering unintended consequences
• Value diversity and inclusion
• Find skeptics turned supporters
• Setting expectations
• Recognizing good stories
• Provide stellar customer service