Balanced Scorecard and Key Performance Indicators

Introduction

• Factors for organizational growth and success

1. Key Performance Indicators (KPIs)

• Importance of key performance indicators
• Technology's impact on KPIs
• Company's ideal number of KPIs
• How measurements motivate employees

2. Balanced Scorecard Categories

• Frameworks for measuring performance
• Balanced scorecard overview
• Financial goals and measures
• Customer needs and satisfaction
• Internal processes measures
• Employee growth and satisfaction

3. Mission Statements and Key Performance Indicators

• What is a company mission statement?
• How KPIs relate to a mission statement
• What makes a good mission statement?
• Employee impact of new measurements
• When mission statement and KPIs conflict

4. Performance Evaluation: You Get What You Measure

• Performance evaluations and incentives
• Consequences of certain measurements
• The parity of measures and rewards
• Case study: Volkswagen and emissions tests

5. Case Study: KPIs in a Trucking Business

• A trucking business overview
• Measuring driver turnover and retention
• Leading measures for company goals
• Cash collection measure
• Cash incentives for motivational performance

Conclusion

• Stay focused on what is important