Active Listening for Better Leadership Communication

Introduction

• Active listening: The key leadership skill

1. Understanding Active Listening

• A framework for active listening
• The difference between passive and active listening
• Shifting from passive to active listening
• Detecting nonverbal signals while active listening

2. Key Attributes of Active Listening

• Demonstrate curiosity when actively listening
• Embrace empathy when actively listening
• Make presence a priority when actively listening

3. The Power of Reflection in Active Listening

• How to pause and reflect
• Override unconscious bias
• Listen beyond your inner circle

4. The Role of Action in Active Listening

• Defining the three types of actions to take after active listening
• The role of compassionate action
• Taking action after receiving feedback
• The pitfalls of taking action

5. Communicating Action

• Why communicating action is critical to active listening
• Following up and closing the loop

Conclusion

• Active listening and human connection