UC San Diego Product Management Certificate — AI-Powered PM Training
Future-Proof Your Career: AI Manager Masterclass
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In this session, participants gain skills to recognize and interrupt bias in a compassionate manner using the CLARA Method for cross-cultural communication. This session provides participants with the knowledge and skills necessary to provide patients with culturally sensitive care.
Syllabus
After this activity, participants will be able to:
- Describe the Ladder of Cultural Competence;
- Illustrate how the cycle of socialization and worldview can be seen in patients;
- Identify how our biases and lived experiences may influence our perception of self and others;
- Identify when to use the C-LARA tool (Check your pulse, Listen, Affirm, Respond, Add) for non-violent communication;
- Discuss how to practice the CLARA Method for Cross-Cultural Communication.