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watsonx Assistant: Virtual Assistants in the Age of Generative AI

via IBM Training

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Overview

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This introductory course on watsonx Assistant is designed for anyone interested in exploring the latest advancements in Generative AI and how they can enhance customer and employee experiences through the creation of AI assistants.

Syllabus

After completing this course, you will understand the following:

  • Why human-led customer service can hurt a brand
  • The limitations of many chat technologies and the reasons they are discarded
  • How deploying watsonx Assistant enhances the experiences of customers and employees while delivering considerable savings
  • How Generative AI is transforming the landscape for AI assistants and how watsonx
  • Assistant utilizes LLM-powered features across various user experiences
  • Transforming customer support into customer care
  • How watsonx Assistant enables companies to redirect developer hours toward higher-value tasks
  • Why trust, speed, and cost matter: Three key attributes of a successful Generative AI deployment
  • IBM watsonx Assistant’s extensible architecture

Reviews

4.6 rating at IBM Training based on 434 ratings

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