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Overview of Problem Management

via IBM Training

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Overview

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This course introduces service management, problem management, and post incident review, and how SREs can implement rank-ordered actions to reduce toil.

Syllabus

  • Describe the service management process and how it relates to SRE
  • Define problem management and the benefits of using it
  • List techniques for doing a root cause analysis
  • Define post-incident review concepts
  • Demonstrate understanding of rank-ordered actions and automation use cases

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