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In this course, you will learn incident characteristics, implementing alerts for incident thresholds, creating runbooks for troubleshooting and mitigating incidents, and problem-solving techniques.
Learn about incident characteristics Understand the incident management process; Learn how to implement alerts for incident thresholds Gain an appreciation for the impacts of incidents on upstream and downstream processes Learn how to create runbooks to troubleshoot and mitigate the most common incidents Learn about automation services available on IBM Cloud Understand essential problem solving techniques
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