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IBM Control Desk: Fundamentals 7.6.0.2

via IBM Training

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Overview

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This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment by using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through explanation and demonstrations you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Syllabus

After you complete this course you can

  • Describe the features of IBM Control Desk 7.6.0.2.
  • Explain the architecture.
  • List the primary installation scenarios.
  • Explain the initial configuration.
  • Explain the processes managed by IBM Control Desk.

Reviews

4.4 rating at IBM Training based on 19 ratings

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