Managing a Virtual/Hybrid Workforce Course

Overview

Manage today’s virtual and hybrid federal workforce effectively by using strategies that support teleworkers, contractors, and remote staff while maintaining performance and cohesion.

Syllabus

Module 1: Contemporary Virtual Workplace Overview

Virtual workforce trends
What is a virtual workplace?
Organization virtual (telework) policy
Virtual worker and position eligibility
Management supported types of virtual arrangements
Virtual worker agreement
Remote work agreement
Virtual workplace employee and management training
Terminating a virtual work agreement
Agency managers performance oversight
Benefits of virtual workplaces
Official worksite and pay
Leave and work scheduling flexibilities

Module 2: The Organizational Perspective

Module 2 learning outcomes
Organizational overview
Management considerations
Remote work policy development
Pay, leave, and work schedules
Official worksite
Compensatory time off for travel
Work schedules
Duty station
Business needs, office coverage, and employee equity

Module 3: The Employee Perspective

Module 3 learning outcomes
Importance of employee communication
Defining employee workplace communications
The employee need for formal and informal communication
Lessons learned and best practices

Module 4: The Manager Perspective

Module 4 learning outcomes
Provide regular feedback

Module 5: Performance and Results

Module 5 learning outcomes

Taught by

Alan Zucker, Amy Sareeram, Cindy Morgan-Jaffe, Dr. Le'Angela Ingram, Michele Proctor, Natalya H. Bah, Heather Murphy Capps, Doris McMillon, Bascom Destrehan “Dit” Talley, and Marshall Scantlin