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OST - When Everyone Heard Something Different

via FAA Safety Learning Center

Overview

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Ambiguous ATC instructions, incomplete readbacks, unclear maintenance write‑ups, rushed shift turnovers, and casual ramp communications all degrade shared situational awareness. Using the Tenerife disaster and other case studies, this episode examines how phraseology, confirmation, tone, and timing affect safety across cockpits, control rooms, maintenance shops, and flightlines—and how aviators can communicate more clearly under pressure. For aviation maintenance technicians (AMTs), communication risk often appears in logbook entries, task handoffs, shift turnovers, and informal verbal sign-offs.

Syllabus

Advanced WINGS

  • 1 Credit for Advanced Knowledge Topic 1

AMT

  • 1 Hours Total for AMT
  • 1 Hours Total for IA Refresher Training

Taught by

WINGS Industry Network

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