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Coursera

Teamwork: Effective Team Dynamics

via Coursera

Overview

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Great teams don't happen by accident. Every team is made up of different personalities, strengths, weaknesses, and perspectives, and understanding team dynamics is the key to building effective teams and achieving better results. Created by Chris Croft, an internationally respected management trainer, author, and speaker who has helped more than 250,000 people develop their professional skills. This highly practical course gives you strategies for becoming a top level team player, as well as also understanding and building highly effective teams. You'll learn essential teamwork skills for working effectively in a team and creating stronger, more collaborative teams. You'll also explore team roles, team development, communication styles, leadership approaches, team conflict, decision-making, trust-building, and the skills needed to contribute positively in any team environment. Along the way, you'll discover your own strengths and weaknesses, learn how to work effectively with different personality types, and develop practical strategies for improving team communication, collaboration, team effectiveness, and team performance. You'll also learn how to handle difficult team dynamics, resolve conflict, encourage everyone to contribute, avoid groupthink, and build trust within your team. Whether you're a team member, supervisor, manager, or aspiring leader, this course will help you become a better team player, build stronger working relationships, lead and support others more effectively, and contribute to better outcomes for your team and organisation.

Syllabus

  • How Good Teams Work
    • In this module, you'll explore the foundations of effective teamwork by understanding why teams can be challenging and how good team design supports success. You'll learn to recognize what makes a balanced team and how roles and tasks fit together to improve performance in workplace, study, and project settings. To get the most out of this module, try to reflect on your own team experiences as you learn.
  • Resolving Common Difficulties in Teams
    • This module dives into common tensions and breakdowns teams face. You'll explore difficult role pairings, stages of team development, and how leadership and incentives impact collaboration. Understanding these challenges will help you diagnose problems and respond more effectively, moving beyond blaming personalities.
  • Positive Behaviours: Dependable and Resilient Teams
    • In this module, you'll examine the behaviours that make teams dependable and resilient. We'll cover trust, decision-making, communication, inclusion, and support, showing how these interactions shape team performance under pressure and shared responsibility.
  • Leadership of Teams: Adapting To Different Personality Types
    • Explore how leaders create the right conditions for team success by adapting leadership and motivation to different team roles and needs. This module offers practical insights to help you support and challenge your team members for better performance.
  • You As a Team Player
    • This module focuses on your role as a team member and leader. You'll reflect on your strengths, address weaknesses, and explore blind spots to grow your effectiveness and flexibility in teams. By the end, you'll be ready to contribute with greater self-awareness and intentional growth.

Taught by

Chris Croft

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