Effective Communication for Nursing Associates

via Coursera

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Details

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Provider

Coursera
Pricing

Paid Course
Languages

English
Certificate

Certificate Available
Effort

9 weeks, 1 hour a week
Sessions

Self-Paced
Level

Intermediate
Subtitles

English

Found in

Overview

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This course helps nursing associates develop essential communication skills to engage confidently with patients, colleagues, and healthcare teams. Starting with the theory behind effective communication, it covers practical strategies for professional and interpersonal interactions. The course addresses communication challenges in clinical practice, including language barriers, cultural diversity, and patients with specialized needs. Emphasis is placed on inclusive communication to ensure patient-centered care. What makes this course unique is its blend of theoretical knowledge and real-world applications, preparing learners to handle complex communication scenarios. It’s ideal for nursing associates or healthcare professionals looking to enhance their communication skills. No prior experience is required, but a basic understanding of healthcare is recommended. By the end, participants will be ready to improve patient outcomes and collaborate effectively in clinical settings. Through practical exercises and case studies, learners will refine their communication style and develop confidence in delivering high-quality care. This course empowers nursing associates to find their professional voice, ensuring they can effectively advocate for their patients and contribute positively to the healthcare team. This course is based on the book, Effective Communication for Nursing Associates, by Kerry Welch. Copyright ©2022 by Sage Publications Limited. All rights reserved, including rights for text and data mining and training of artificial technologies or similar technologies. Published by Sage Publications Limited, London. Used by arrangement with Sage Publications Limited.

Syllabus

The theory behind effective communication

This module covers the foundational theories of effective communication, essential for nursing associates. You will learn about key concepts like active listening, non-verbal cues, and emotional intelligence. By the end, you'll understand how these theories enhance patient-centered care in healthcare settings.

Professional communication

This module introduces key strategies for effective professional communication in healthcare, including structured handovers using the SBAR framework and best practices for information sharing. Learners will also explore the importance of professional conduct, both in-person and online, and examine real-world scenarios to enhance critical thinking skills.

Interpersonal relationships

This module delves into the essential skills and values required for effective interpersonal relationships in nursing, including communication, self-reflection, and professional conduct. Learners will explore the 6Cs, the NMC Code, and models like the Johari Window to enhance self-awareness and patient care. Emphasis is placed on maintaining safety, empathy, and professionalism in all interactions.

Communication in diverse settings

This module explores effective communication strategies across a variety of healthcare environments, including inpatient, community-based, telehealth, prison, supported living, and care home settings. Learners will examine the NMC standards for nursing associates and apply communication techniques tailored to each unique context. Emphasis is placed on adapting approaches to meet the needs of diverse patient populations and settings.

Challenges to effective communication in clinical practice

This module examines the complexities of communication in clinical practice, focusing on managing aggression, fostering empathy, and supporting patients and families through grief and end-of-life situations. Learners will develop skills to navigate challenging interactions and uphold professional standards in emotionally charged environments.

Inclusive communication

This module examines the principles of inclusive communication in healthcare, focusing on understanding protected characteristics, recognizing different types of discrimination, and addressing biases. Learners will explore strategies to communicate effectively and equitably with diverse groups, including LGBTQIA+ and minoritised communities.

Communicating with patients who have specialist requirements

This module introduces effective communication strategies for interacting with patients who have sensory or physical impairments. Learners will explore inclusive practices, such as using sign language, understanding Braille, and adapting communication for individuals with hearing loss or laryngectomies. Practical guidance is provided for real-world care planning and advocacy in diverse healthcare settings.

Assessment and support in clinical practice for the nursing associate role

This module delves into effective leadership, role modeling, and decision-making strategies essential for nursing associates in clinical practice. Learners will explore the NMC standards, reflect on supervisory skills, and practice shared decision-making to enhance patient care and professional development.

Finding your own voice

This module explores various leadership styles, including bureaucratic and transactional approaches, and examines how they align with professional nursing standards. Learners will also investigate effective delegation practices and the impact of cognitive biases like the Dunning-Kruger effect on leadership and decision-making. By the end, participants will be better equipped to reflect on their own leadership voice and make informed professional choices.