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Microsoft

Process Modeling

Microsoft via Coursera

Overview

Develop advanced diagram design skills that emphasize clarity, consistency, and professional visual impact in Microsoft Visio. This course focuses on applying themes, layouts, alignment tools, Smart Shapes, visual enhancements, and animation techniques to improve readability and stakeholder confidence. You will learn to use Auto-Align, Auto-Space, and routing tools to optimize complex diagrams, apply consistent branding elements, enhance visual emphasis with connectors and borders, and conduct structured peer reviews. The course also explores user testing and validation techniques to refine diagram flow and ensure comprehension. Through hands-on labs and critique-based evaluation activities, you will synthesize precision-aligned diagrams that meet professional standards and secure stakeholder approval. By the end of this course, you will be able to produce polished, presentation-ready diagrams that balance aesthetics with functional clarity.

Syllabus

  • Designing Expense–Approval Workflows
    • Provides foundational skills in workflow design using Visio, focusing on constructing flowcharts that accurately represent expense-approval processes.
  • Ensuring Workflow Completeness Against Criteria
    • Ensures learners validate workflow accuracy through project criteria adherence, facilitating thorough coverage of all necessary elements.
  • Drawing BPMN Diagrams for Service Requests
    • This module covers creating BPMN diagrams in Visio, focusing on accurately illustrating customer–service requests using standard shapes and notations.
  • Verifying Compliance with BPMN Standards
    • Teaches verification techniques using a BPMN standards checklist to ensure compliance and correctness in documentation and representation.
  • Mapping Termination Processes
    • Explore the effective construction of diagrams that encompass complete termination processes, ensuring inclusion of all departmental workflows.
  • Ensuring Compliance with HR Policies
    • Focuses on evaluating diagrams using policy checklists to ensure all mapped processes comply with existing HR procedures and standards.
  • Designing Strategic Capability Maps
    • This module guides you in creating strategic maps that reflect core business capabilities and strategic intents through effective visual elements.
  • Comparing and Validating Maps
    • Focuses on ensuring the strategic capability maps meet professional standards by comparing with established samples and iterating to improve detail and accuracy.
  • Designing Procurement Workflow Diagrams
    • Guides on using Visio for setting up complex workflows, aligning data flows, and identifying critical decision points for effective process representation.
  • Evaluating and Optimizing Workflows
    • This module focuses on evaluating workflows for inefficiencies and redundancies, enhancing them based on identified bottlenecks and streamlining processes for better performance.
  • High–Level BPMN Application
    • Explores advanced BPMN implementation techniques for complex system representations.
  • Project: Evaluating BPMN Efficacy
    • This module focuses on evaluation techniques to assess BPMN implementation efficacy and effectiveness, employing strategic scenarios to draw insights.

Taught by

Microsoft

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