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Coursera

Practical AI and prompting for Operations professionals

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Overview

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Welcome to the “Practical AI and prompting for Operations professionals” — a unique, hands-on course designed to help you get practically trained on various job-specific AI use cases and technologies across various modalities. You will discover AI-powered tools to enhance your daily tasks, gaining immediate hands-on experience. You will: - Intensively practice and apply AI-driven Operations & Processing-specific use cases—making AI a daily companion in your workflows and daily job routines. - Start to use AI technologies into your daily sales activities with hands-on exercises in interactive playgrounds and sandbox environments, increasing your confidence to experiment, iterate, and optimize AI-driven tools and technologies right in the course. - Master prompting techniques & discover prompting libraries for different Generative AI models to craft high-impact Operations & Processing use cases—unlocking new ways to attract top candidates and retain stellar employees. - Get inspired by participating in a project to conceptualize a personalized AI use case for your job role. Welcome to the unique “Practical AI and prompting for Operations & Processing professionals” course. Just start your AI journey and discover all the fascinating opportunities opened up for you by Artificial Intelligence.

Syllabus

  • Job-specific use case training for Operations & Processing
    • In this module you will get familiar with as well as try out and practice various Operations & Processing job-specific AI use cases that are truly relevant to your everyday professional life. You will interact with preconfigured, easy-to-use apps across eight core areas gaining hands-on experience with how AI responds to different inputs. By the end of the module, you will have tangible insights into AI capabilities, access to comprehensive resources detailing the use case areas and 50 Operations & Processing-specific examples.
  • Success Factors for Effective Prompting
    • This hands-on module trains you how to master prompting skills—the new essential way of interacting with AI tools. You’ll practice effective prompting techniques through practical exercises, learning how to craft clear, targeted instructions and avoid common mistakes. By the end, you’ll be able to guide GenAI tools to deliver accurate, personalized, and valuable results for your daily work.
  • Operations & processing AI Use Case Design
    • In this module, you’ll brainstorm, refine, and share a practical AI use case for your organization. You will start by generating targeted Use Case ideas for your industry, function, and primary objective, then refine your idea with details on benefits, impact, risks, and milestones. Finally, you will transform a high-level idea into a structured AI use case concept tailored to a real-world HR challenge. The result is a well-defined blueprint for a Operations & processing-specific AI use case!
  • Assessment for Practical AI and prompting for Operations & Processing professionals
    • In this module you will evaluate your abilities and obtain your personal certificate.

Taught by

AI Business School

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