Payment Fraud & Dispute Resolution + PCI‑DSS Training

Packt via Coursera

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Go to class

Provider

Coursera
Pricing

Paid Course
Languages

English
Certificate

Certificate Available
Effort

20 weeks, 1 hour a week
Sessions

Self-Paced
Level

Intermediate
Subtitles

English

Found in

Overview

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Unlock the expertise to fight payment fraud, resolve disputes, and navigate PCI-DSS compliance. Through step-by-step training, gain critical skills in fraud strategies and legal dispute resolution. Ideal for professionals in payment security and compliance. In this course, you will gain an in-depth understanding of payment fraud and dispute resolution techniques. Starting with an introduction to fraud and its fundamentals, you'll explore various types of fraud, common perpetrators, and the strategies to prevent them. The course also covers key dispute resolution methods, including Alternative Dispute Resolution (ADR) techniques like negotiation, mediation, and arbitration. You’ll gain insight into resolving financial disputes within merchant banking and the steps involved in the dispute lifecycle. This course is ideal for payment security professionals, compliance officers, fraud analysts, and legal advisors. Those working in risk management or those involved in the operational security of financial systems will also benefit from the content. If you’re looking to enhance your knowledge of payment fraud prevention and dispute resolution, this course is for you. By the end of this course, you will have a solid understanding of fraud prevention strategies, PCI-DSS compliance, and dispute resolution methods. You’ll be equipped to tackle payment fraud, implement effective fraud prevention measures, and resolve disputes using industry-leading techniques. This course is designed for payment professionals, compliance officers, and individuals responsible for securing financial transactions. A basic understanding of payment systems is recommended, but not required. It’s also suitable for professionals involved in fraud detection, legal advisors, and risk managers who seek to strengthen their expertise in preventing fraud, managing disputes, and ensuring compliance with industry standards. Whether you’re looking to advance your career or gain essential skills, this course will provide the knowledge needed to excel in these areas. This course combines theory with practical exercises to ensure that you understand both the strategies and the technicalities of fraud prevention and dispute resolution. Through clear examples, real-world case studies, and hands-on assessments, learners will develop a robust understanding of fraud dynamics and the tools necessary to combat them. This course is based on Payment Fraud & Dispute Resolution + PCI‑DSS Training, by Vasco Patrício. This course is licensed and distributed by Packt. All rights reserved. Packt is one of the world's most prolific publishers of cutting-edge technical content. For over two decades we've made it our mission to curate and publish the knowledge of only the very best technical experts. We focus on real-world courses that help our customers get the job done, with coverage that extends across a wide range of established and cutting-edge technical topics. If you're an individual or an organisation that embraces learning by doing, Packt is the perfect fit for you.

Syllabus

Masterclass: Intro
- This module introduces learners to the structure and purpose of the masterclass, providing an overview of the key topics and expectations for the course. It sets the stage for deeper learning by clarifying the goals and context of the material covered.
Fraud: Introduction
- This module introduces the fundamental concepts of fraud, including its definitions, key players, and common tactics. Learners will gain an understanding of how to detect and prevent fraudulent activities. The content provides a foundation for developing effective fraud mitigation strategies.
Fraud: Fundamentals
- This module introduces the essential concepts of fraud prevention and detection, helping learners understand the risks, impacts, and key players involved in payment fraud. It provides a foundational knowledge base for identifying and addressing fraudulent activities in financial systems.
Fraud: Approaches
- This module provides an in-depth exploration of fraud prevention strategies, covering general approaches, specific fraud execution methods, and the profiles of common fraud perpetrators. Learners will gain the knowledge to recognize and address various types of fraud, including convenience, social engineering, and internal fraud. The module also emphasizes practical prevention techniques and risk management strategies.
Fraud: Prevention Techniques
- This module provides an in-depth look at various fraud prevention techniques, including data verification, identity checks, technological solutions, scoring, and dispute processes. Learners will gain an understanding of how organizations detect and prevent fraudulent activities through both manual and automated methods. The content covers practical strategies that can be applied in real-world scenarios.
Fraud: Prevention Strategy
- This module covers key aspects of fraud prevention strategies, including the stages involved, considerations for technique application, and critical data handling practices. Learners will gain insights into building and optimizing effective fraud monitoring systems.
Fraud: Conclusion
- This module wraps up the fraud prevention section by reinforcing key concepts such as types of payment fraud, prevention techniques, and the integration of technology and human processes in building effective strategies. Learners will gain a clear understanding of how to apply these principles in real-world scenarios.
Dispute Resolution: Introduction
- This module provides an overview of dispute resolution in the context of payment fraud, covering its importance, key methods, and the roles of financial institutions in resolving conflicts. Learners will gain insight into chargeback processes and alternative resolution strategies.
Dispute Resolution: Considerations
- This module explores the key factors involved in resolving financial disputes, including distinguishing between fraud and disputes, understanding types of payment issues, and applying best practices for effective resolution.
Dispute Resolution: ADR
- This module explores various alternative dispute resolution (ADR) methods, including negotiation, mediation, and arbitration. Learners will gain an understanding of how these techniques are applied in real-world conflict resolution scenarios. The module also covers the advantages, limitations, and appropriate use cases for each method.
Dispute Resolution: ODR
- This module explores the fundamentals of Online Dispute Resolution (ODR), including its context, principles, implementation steps, and real-world applications. Learners will gain an understanding of how digital tools are used to resolve conflicts efficiently and securely in various dispute categories.
Dispute Resolution: In Merchant Banking
- This module explores the various aspects of dispute resolution within merchant banking, including strategies for handling disputes, the role of payment systems, and the lifecycle of a dispute. Learners will gain an understanding of how payment schemes contribute to resolving conflicts and the key factors in liability allocation.
Dispute Resolution: Reason Codes
- This module explores the key aspects of dispute resolution in payment systems, focusing on fraud, authorization, processing errors, and consumer disputes. Learners will gain an understanding of common chargeback reason codes and their impact on transactions. The content provides practical knowledge for identifying and addressing payment-related issues.
Dispute Resolution: Outro
- This module provides a comprehensive review of key dispute resolution concepts, including alternative dispute resolution methods, online dispute resolution frameworks, merchant banking procedures, and chargeback reason codes. Learners will gain a deeper understanding of how these elements work together in real-world scenarios.
PCI DSS v4: Introduction
- This module introduces learners to the Payment Card Industry Data Security Standard (PCI DSS) version 4.0, focusing on its critical role in securing payment data. It covers key concepts, requirements, and assessment processes. Learners will gain a foundational understanding of how to implement and maintain PCI DSS compliance.
PCI DSS v4: Fundamentals
- This module provides a comprehensive introduction to the fundamentals of PCI DSS v4, covering its core principles, terminology, historical evolution, and changes from previous versions. Learners will gain a solid understanding of how PCI DSS applies to payment systems and the importance of compliance in securing cardholder data.
PCI DSS v4: Assessment
- This module provides an in-depth look at the PCI DSS assessment process, covering key categories, SAQ selection guidelines, and how to ensure compliance with payment security standards. Learners will gain the knowledge needed to evaluate and apply the right assessment methods for their organization.
PCI DSS v4: The 12 Requirements
- This module provides a comprehensive overview of the 12 core requirements of PCI DSS v4, focusing on essential security practices such as firewall implementation, data protection, access control, and policy development. Learners will gain practical insight into how to meet compliance standards and ensure secure payment systems. The module includes interactive elements to reinforce understanding of key concepts.
PCI DSS v4: Implementation
- This module covers the key requirements, implementation strategies, and best practices for achieving PCI DSS v4 compliance. Learners will explore common challenges, track progress using checklists, and understand how to manage changes throughout the compliance process.
PCI DSS v4: Course Outro
- This module provides a comprehensive summary of the key concepts covered in the course, offering final insights on how to effectively implement PCI DSS v4 within an organization. Learners will gain a clear understanding of the critical steps and considerations involved in maintaining compliance with the latest standards.