Cloud Operations and Troubleshooting

Overview

Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Take control of your cloud environment with this essential course on Cloud Operations and Troubleshooting. Learn to manage, monitor, and maintain operational excellence in the cloud, while mastering troubleshooting techniques to resolve issues efficiently. With a blend of theoretical insights and hands-on demonstrations, this course ensures you are well-equipped to tackle the challenges of modern cloud systems. The course begins by exploring centralized logging, monitoring, and operational management. You’ll gain insights into creating dashboards, patching, and upgrading systems, along with learning automation and orchestration techniques to optimize workflows. Interactive demonstrations using Azure provide a practical understanding of backup, restore operations, and disaster recovery planning. In the second half, the focus shifts to cloud troubleshooting, where you’ll adopt a methodical approach to solving security, deployment, connectivity, and performance issues. Using scenario-based learning, you’ll develop the confidence to resolve complex problems, from automation challenges to disaster recovery scenarios. Each concept is reinforced through real-world demos and actionable techniques. This course is ideal for cloud administrators, IT support engineers, and DevOps professionals seeking to refine their cloud management skills. Designed for intermediate learners, prior experience with cloud platforms like Azure and basic IT knowledge is recommended. Take the next step in ensuring your cloud environments run seamlessly and efficiently.

Syllabus

Cloud Operations and Support

In this module, we will focus on the essential practices for cloud operations and support, including centralized logging, monitoring, and alerting. You’ll learn how to maintain operational status through patching, upgrading, and utilizing dashboards. Hands-on demos will guide you through automation, orchestration, and optimization techniques, while discussions on disaster recovery and backup operations will prepare you to handle emergencies effectively.

Cloud Troubleshooting

In this module, we will explore the structured methodologies for troubleshooting cloud-related issues. From security to deployment and connectivity, you’ll work through realistic scenarios to diagnose and resolve problems effectively. Hands-on demonstrations using Azure will reinforce your skills in addressing performance, automation, and orchestration challenges, ensuring efficient cloud environment management.