Overview

Google, IBM & Meta Certificates – 40% Off

One Coursera Plus subscription covers most Professional Certificates on Coursera.

Welcome to 5 Tips for Maintaining Civility and Professional Integrity in Everyday Practice . This course covers 3 modules: Effective Client Communication: Responsiveness, Records, and Process Over Outcomes; The Art of Difficult Conversations: Conveying Bad News and Risks Honestly; and Adversaries Versus Enemies: Civility, Composure, and Responding to Incivility. Each module includes video lessons, key-takeaway readings, a practice quiz, and a hands-on activity. By the end, you'll be able to apply Reynolds's 'responsiveness, responsiveness, responsiveness' principle to client communication — including the 'call before they call you' anticipation rule, the share-drafts-in-advance practice, and the email-record habit that protects both client and attorney. You'll also distinguish what clients actually value (process, communication, demonstrated care) from what attorneys often assume clients want (winning), and use Reynolds's mentor framework to design a client relationship that holds up u...

Syllabus

Effective Client Communication: Responsiveness, Records, and Process Over Outcomes
- This module of 5 Tips for Maintaining Civility and Professional Integrity in Everyday Practice — Effective Client Communication: Responsiveness, Records, and Process Over Outcomes — covers 1 lesson: Effective Client Communication: Responsiveness, Records, and Process Over Outcomes.By the end of this module, you'll be able to apply responsiveness, written documentation, and the share-drafts-in-advance practices Reynolds describes to a representative client matter. You'll also distinguish what clients actually value (process and communication you can guarantee) from outcomes you cannot guarantee, and design the client-relationship around that distinction.How to engage: Start with the first lesson and proceed in order. Read the per-lesson takeaways after each video. Take the practice quiz at the end of the module to check your understanding before moving on.
The Art of Difficult Conversations: Conveying Bad News and Risks Honestly
- This module of 5 Tips for Maintaining Civility and Professional Integrity in Everyday Practice — The Art of Difficult Conversations: Conveying Bad News and Risks Honestly — covers 1 lesson: The Art of Difficult Conversations: Conveying Bad News and Risks Honestly.By the end of this module, you'll be able to construct a difficult-conversation script that honestly conveys downside risks without demoralizing the client. You'll also apply Reynolds's 'good psychologist' balance — positive but truthful, like a friend giving frank but caring advice.How to engage: Start with the first lesson and proceed in order. Read the per-lesson takeaways after each video. Take the practice quiz at the end of the module to check your understanding before moving on.
Adversaries Versus Enemies: Civility, Composure, and Responding to Incivility
- This module of 5 Tips for Maintaining Civility and Professional Integrity in Everyday Practice — Adversaries Versus Enemies: Civility, Composure, and Responding to Incivility — covers 1 lesson: Adversaries Versus Enemies: Civility, Composure, and Responding to Incivility.By the end of this module, you'll be able to differentiate adversaries from enemies and apply Reynolds's civility-cordiality-respectfulness standard to opposing counsel even when they do not reciprocate. You'll also recommend specific de-escalation techniques (broad perspective, cool-down walks, 'dial this back' request) for emotionally charged situations and uncivil counterparts.How to engage: Start with the first lesson and proceed in order. Read the per-lesson takeaways after each video. Take the practice quiz at the end of the module to check your understanding before moving on.