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Coursera

Managing Project Uncertainty

via Coursera

Overview

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e.g. This is primarily aimed at first- and second-year undergraduates interested in engineering or science, along with high school students and professionals with an interest in programming.Managing projects is rarely about perfect plans—it’s about staying effective when requirements are fuzzy, dependencies shift, and surprises show up mid-delivery. Managing Project Uncertainty gives you a practical system for turning ambiguity into clear action. You’ll learn how to spot risk early, write risks in a cause → event → impact format, and score them using a simple likelihood × impact approach. From there, you’ll build a working risk register with owners, mitigations, and triggers—then run lightweight weekly risk reviews and track risk burndown so exposure decreases over time. When decisions must be made with incomplete information, you’ll use decision frames, timeboxes, and an upgraded decision log that captures assumptions and what to monitor. The course also equips you with fast root-cause tools (A3 thinking, 5 Whys, fishbone diagrams, and a lightweight FMEA) to prevent repeat failures. Finally, you’ll learn incident and post-mortem playbooks, empathy interviewing to surface hidden risks, and de-escalation scripts for difficult conversations under pressure. By the end, you’ll be able to lead calmer, clearer project execution—even when the path isn’t fully visible.

Syllabus

  • Spot Risk Early: Identification, Scoring & Ownership
  • Stay Ahead: Risk Burndown & Decision-Making Under Uncertainty
  • Diagnose Problems Fast: A3, 5 Whys, Fishbone & Lightweight FMEA
  • Recovery and Trust: Post-Mortems, Empathy & Conflict De-escalation

Taught by

Evan Kimbrell

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