Overview

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Completing a program is only part of the journey—knowing how to translate your skills into job offers is what gets you hired. Designed for program learners approaching completion with no additional technical prerequisites required, this course guides you through every step of a focused, healthcare IT-specific job search so you can move from learner to candidate with confidence. You'll craft a targeted resume using the keywords healthcare hiring managers look for and build a job-ready portfolio anchored on your capstone Help Desk Resolution Portfolio, a concrete artifact showing what you can do on day one. You'll also practice interviewing for entry-level service desk roles so you arrive prepared, not just qualified. Beyond interviewing, you'll learn direct sourcing techniques to search hospital career pages like Kaiser Permanente and Mayo Clinic, alongside specialized boards like HealthTech Careers and Healthcare IT Central. By the end of this course, you'll gain clear guidance on the MD-102 certification pathway—the most valuable next step after this program—along with MS-900 and AZ-900 as secondary options.

Syllabus

Certification Pathway + Direct Sourcing: MD-102 and Where Healthcare IT Jobs Live
- Healthcare IT hires differently than general IT; hospitals and health systems post many of their roles on their own career pages first, and specialized job boards surface healthcare-specific listings that general boards bury. Meanwhile, the highest-value next-step certification for a Tier 1 candidate isn't a general A+ or ITIL; it's Microsoft's MD-102 (Endpoint Administrator Associate). This module gets your job search targeted and your certification trajectory clear.
Resume + Portfolio: Position Your Skills for Healthcare IT Hiring Managers
- A healthcare IT resume is not a general IT resume with the word "healthcare" pasted in. Hiring managers scan for specific signals: Microsoft-in-healthcare exposure, EHR-adjacent context, HIPAA discipline, warm-transfer awareness. The Capstone Help Desk Resolution Portfolio you'll build (or have built) is your strongest concrete artifact. This module positions it for the under-10-minute evaluation window most hiring managers give a first-round candidate.
Interview Preparation + Career Readiness Final
- The Tier 1 interview is where all of your program work becomes a story you can tell. Learn the interview question types you'll encounter at healthcare IT support hiring events, practice the STAR method (Situation, Task, Action, Result) on a Capstone ticket, and produce your Career Readiness Portfolio Brief, the synthesis artifact you'll carry into every application from this program forward.

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Microsoft

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