Incident Response Frameworks

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Provider

Coursera
Pricing

Paid Course
Languages

English
Certificate

Paid Certificate Available
Duration & workload

9 hours 59 minutes
Sessions

On-Demand
Subtitles

English

Found in

Overview

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In today's digital battlefield, cyber incidents are not a matter of if, but when. Whether it's ransomware, phishing, or insider threats, the ability to respond swiftly and effectively can mean the difference between containment and catastrophe. This course is designed to equip you with the tools, strategies, and confidence to implement and use industry best practice for cybersecurity incident response to create an incident response process that anyone can follow. We'll explore the most widely adopted industry frameworks (NIST and SANS) and learn how to apply them in real-world scenarios as well as integrate them into your existing IT Service Management solution. Through expert guidance and real-world examples, you'll gain a detailed understanding of how to build response plans, coordinate teams, and recovering from attacks. Whether you're an aspiring cybersecurity professional, an IT support manager, or a team member looking to sharpen your response skills, this course will prepare you to act decisively when it matters most. This course is designed for professionals who play a direct role in keeping IT systems secure and running smoothly. Cybersecurity engineers, Service Desk Analysts, Service Desk Managers, and IT Managers will benefit from the practical, structured approach to handling major incidents. Whether you’re already involved in incident response or looking to build stronger skills, the content is tailored to support real-world responsibilities. To fully engage with the material, you should have a basic understanding of IT Service Management and the four core ITIL pillars: Incident, Problem, Change, and Request. A general grasp of business IT operations, along with familiarity with common cybersecurity events, will help you connect the lessons to the scenarios you encounter in your own environment. By the end of the course, you’ll be able to explain the foundations of cybersecurity major incident response and compare the NIST and SANS frameworks with confidence. You’ll also learn how to build a complete incident response plan tailored to your organisation and understand how to test, evaluate, and continuously improve that plan so it remains effective over time.

Syllabus

Course Introduction

In this course, you’ll learn how to respond confidently to major cybersecurity incidents using industry-standard frameworks like NIST and SANS. You’ll practice identifying incidents, coordinating response efforts, and building structured plans that integrate smoothly with IT Service Management workflows. Through clear examples and practical guidance, you’ll develop the skills to contain threats, recover systems, and improve your organisation’s readiness over time. By the end, you’ll be equipped to step into incident response roles and act decisively when a real attack hits.

Defining the Problem

In this module we will look at defining the problem of what a major cybersecurity incident is and why it is important to our businesses to have a plan in place to manage these issues when they arise. We will cover key terminology that we will need for future sections, as well as what industry frameworks we will use to populate the requirements as we go. Finally, we will look at why having a major incident process in place before a cybersecurity incident is key to limiting damage, halting the attack, and recovering as quickly as possible.

Cybersecurity Incident Management Frameworks

This module is designed to provide participants with a comprehensive understanding of key cybersecurity incident management frameworks, including NIST, and SANS. The module aims to equip learners with the knowledge and skills necessary to effectively manage and respond to cybersecurity incidents.

Developing a Cyber Incident Response Plan (CIRP)

A Cyber Incident Response Plan (CIRP) is a crucial document and associated process for IT and cybersecurity departments within a business. It provides a clearly defined process for handling any major cybersecurity event including, but not limited to, security breaches, data leaks, malware attacks, and other disruptions. In this module we will look at how to build out a CIRP specific to your business and how it can help minimize damage, reduce downtime, and protect an organization's reputation.

Implementing a Cyber Incident Response Plan

This module will guide you through the essential steps of implementing an effective cyber incident response plan. It aims to equip you with the knowledge and skills needed to swiftly and efficiently address major cybersecurity incidents. From making the plan available to practical hands-on training, and improving the plan over time, you'll learn how to deploy a successful CIRP, ensuring your organization can minimize damage and recover quickly from cyber threats.

Course Conclusion

In this wrap-up module, you’ll apply everything you’ve learned by creating a practical implementation plan for a full cybersecurity incident response process. This final project brings the core concepts together and shows your ability to design, document, and prepare an organisation for effective incident response.