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Google

Strengthen Patient Communication with AI

Google via Coursera

Overview

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Looking for time-saving ways to transform medical jargon into resources that are easier for your patients and their families to understand? In this course, you’ll learn how to make patient communications more accessible, customized, and actionable while maintaining clinical oversight and preserving your authentic voice. You’ll discover how to transform complex care instructions into plain language, turn text-based resources into engaging visual and audio formats, and practice navigating challenging patient conversations. By the end of this course, you will: • Improve patient understanding with plain-language guidance. • Convert text-based healthcare materials into engaging visual and video formats to support patient understanding. • Save time with reusable patient educational materials you can easily personalize without compromising privacy. • Build confidence navigating difficult patient conversations.

Syllabus

  • Draft patient-friendly resources
    • Distill complex medical language into clear, accessible resources that improve patient health literacy.
  • Create visual resources for patients
    • Create visually engaging educational materials to help support patient understanding.
  • Practice patient conversations
    • Practice your clinical communication and prepare for challenging conversations through interactive roleplay.

Taught by

Google Career Certificates

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