Business Process Discovery and Automation

Discover how process mining can reveal how business processes actually operate and turn process data into practical improvement and automation decisions. This course is designed for learners who want to understand business process discovery, analyze operational problems, and support continuous improvement using process evidence. You’ll examine event logs, process maps, variants, rework, bottlenecks, and conformance checks to compare documented workflows with recorded activity. You’ll explore data integration and process mining concepts across customer journeys and IT service workflows, while learning how to focus analysis on the cases that matter. You’ll then move from process discovery to action by evaluating pilot findings, selecting improvement opportunities, addressing organizational and adoption challenges, and monitoring results. You’ll also learn how to standardize and scale process mining initiatives across an enterprise. By the end of the course, you’ll be able to analyze process evidence, identify improvement opportunities, recommend continuous improvements, and develop an enterprise approach to process mining and intelligent automation. The course uniquely connects process discovery and analysis with practical adoption, continuous improvement, and enterprise scaling.