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Coursera

Brand Strategy Foundations

via Coursera

Overview

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Brand Strategy Foundations explores how brands are built, experienced, and trusted over time. You’ll learn what a brand truly is, how perceptions are formed, and why expectations and consistency play a critical role in shaping trust. The course focuses on helping you evaluate brands more strategically by understanding how experiences influence perception and how strong brands create clarity across every interaction. By the end, you’ll be able to assess brand strength using a structured approach and understand what makes a brand credible, consistent, and effective. This foundation sets the stage for defining your own brand strategy and positioning with intention.

Syllabus

  • What Is a Brand?
    • This module introduces a modern understanding of what a brand truly is. You’ll examine how brands differ from products, logos, and marketing campaigns, and explore why a brand exists in the mind rather than in materials. You’ll learn how perception forms through repeated experience and why some brands become meaningful, memorable, and trusted over time. The lessons are clear and practical, designed to give you a strong foundation for analyzing how people form expectations and connections with the brands they encounter every day.
  • How Brand Perception Forms
    • This module explores how brand perception forms in the mind through pattern recognition, memory, and association. You’ll examine how first impressions set expectations, how images, feelings, and stories become stored as meaning, and how repetition and consistency determine whether those associations strengthen into belief. Rather than treating branding as persuasion, this module focuses on the psychological process behind perception, why meaning forms quickly, why it becomes sticky, and why it changes slowly. By the end, you’ll understand brand perception as a pattern-based process shaped by repeated experience over time.
  • Experience, Expectations, and Trust
    • This module connects brand perception to real-world experience. You’ll explore how expectations are formed, how key interactions shape trust, and what happens when a brand’s delivered experience aligns, or conflicts, with what people anticipate. You’ll learn how trust builds through consistency over time and how even a single moment can strengthen or weaken long-term loyalty. By the end of this module, you will understand how brand promises become lived experiences—and why trust is one of the most powerful outcomes of consistent delivery.
  • Learning to Evaluate a Brand
    • In this final module, you will learn how to evaluate a brand systematically using the concepts from earlier modules. Rather than reacting to isolated experiences, you will assess patterns, alignment, consistency, and trust signals over time. You’ll examine how expectations interact with experience, how signals accumulate into meaning, and how to identify strengths and inconsistencies. By the end of this module, you will complete a structured evaluation of a brand of your choice.

Taught by

Amy Linde, MBA

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