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Coursera

Applying GenAI Tools for Process Automation

via Coursera

Overview

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This course will teach you essential skills for implementing AI-powered automation that transforms business processes and drives measurable results. You will learn about identifying high-impact automation opportunities, designing multi-step AI workflows, and integrating intelligent systems that scale with your organization's needs. You’ll dive into hands-on strategies for building reliable, AI-enabled workflows that respond to real business needs. You’ll also learn how to automate tasks like document processing and team communication using chain prompting and smart integrations—without needing to be a technical expert. You’ll see how to connect these workflows to existing tools to reduce manual work and amplify results. As you go, you’ll also explore how to design automations that are resilient and trustworthy. From error handling to monitoring and fallback plans, you’ll gain practical tips for building workflows that work smoothly. You’ll also discover how to combine multiple AI services to automate complete processes from end to end. Through hands-on practice with real business scenarios, you'll gain the skills to evaluate AI tools, measure automation performance, and continuously optimize systems for sustained business impact. This training prepares you to take on AI automation initiatives, identify strategic implementation opportunities, and transform manual processes into intelligent, scalable workflows.

Syllabus

  • Mastering AI for Advanced Automation
    • In this module, you will explore the foundational skills needed for intermediate AI automation by developing advanced prompt engineering capabilities and strategic project planning approaches. You will learn to identify high-impact automation opportunities, design sophisticated prompts with roles and personas, and create multi-step AI workflows through prompt chaining. By understanding strategic planning frameworks and advanced prompting techniques, you will be prepared to build complex AI automation solutions that deliver measurable business value.
  • Building Complex AI Workflows and Logic
    • In this module, you will learn to design and build complex AI workflows that incorporate sophisticated decision-making logic and robust error handling. You will master the techniques for creating multi-step processes with conditional branching, systematic workflow architecture, and resilient automation that can handle failures gracefully. By understanding how to chain prompts with decision points and implement fallback scenarios, you will be able to create sophisticated AI workflows that operate reliably in real business environments.
  • AI-Powered Process Automation
    • In this module, you will explore how AI automates business processes by processing documents, extracting structured data, generating content, and optimizing communication. You will apply AI tools to automate processes, reducing manual effort while improving accuracy and efficiency. Through hands-on exercises, you will learn to integrate AI-driven documents and communication automation into seamless business processes.
  • Building End-to-End AI Workflows
    • In this module, you will learn to integrate AI-driven documents and communication automation, troubleshoot common issues, and optimize performance. You will apply common integration patterns, implement error-handling techniques, and test workflow performance for reliability. Through hands-on exercises, you'll develop skills in optimizing automated workflows, preparing you to design and implement your own automation project in the final module.
  • Course Quiz, Project, and Wrap-Up
    • In this module, you will apply your learning to implement a complete AI automation solution. You'll analyze requirements, select appropriate tools, and validate your implementation through testing. In your final project, you'll create a working automation that demonstrates your ability to apply AI tools to real business processes.

Taught by

Kasie Pardi, Paul Pardi, and SkillUp

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