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Coursera

AI in Fan Engagement

via Coursera

Overview

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This course focuses on how artificial intelligence is transforming the relationship between sports organizations and their fans, creating new opportunities for connection and loyalty. Learners will explore how AI enables more personalized and effective marketing campaigns, as well as interactive experiences that enhance audience engagement during events and across digital platforms. The course will examine advanced strategies in media and broadcasting, the intelligent use of fan data, and the creation of content tailored to audience behavior and preferences. It also addresses the economic impact of these technologies, including the optimization of sponsorship deals, dynamic ticket pricing, and attendance prediction through predictive algorithms. Throughout the course, Real Madrid C.F.’s approach to digitalization and innovation in fan engagement is highlighted, showing how data-driven decision-making improves the overall fan experience.

Syllabus

  • Fan engagement and marketing
    • Discover how AI is transforming sports marketing and fan engagement. This module covers the development of effective marketing strategies, the use of AI-powered campaigns and loyalty programs, and the impact of emerging technologies. Learn from real-world examples, including innovative memorabilia campaigns at Real Madrid, to see how clubs connect with fans in new and meaningful ways.
  • Fan Engagement and Media/Broadcasting
    • Explore how advanced technology personalizes the fan experience and revolutionizes sports media. You’ll dive into AI-driven content management, innovative media asset solutions, and the integration of fan engagement with cutting-edge broadcasting platforms. Case studies from Real Madrid, the NHL, and NFL illustrate the future of interactive sports entertainment.
  • Sports Economics and AI
    • Examine the powerful role of AI in driving the business of sports. This module reveals how AI optimizes sponsorships and partnerships, enables dynamic ticket pricing, and forecasts fan attendance. Dive into case studies and explore AI’s impact on revenue streams, cost management, and the long-term economic sustainability of sports organizations.

Taught by

Marisa Sáenz

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