This comprehensive program develops communication strategies applicable across career levels and professional contexts. Participants learn to demonstrate credibility, acquire persuasion and influence capabilities, and enhance motivation potential throughout organizational networks. The program equips professionals with communication frameworks enabling effective upward, downward, and lateral influence across complex organizational structures.
Program duration is 352 minutes across 14 detailed lessons, equivalent to 0.6 continuing education units and 6 professional development hours. Each module develops distinct communication and leadership competencies.
Core Program Modules
Projecting Confidence Through Verbal and Non-Verbal Communication teaches how verbal behavior, body language, and non-verbal communication patterns influence others' perceptions of competence and credibility. Participants develop strategies for displaying enhanced confidence and reinforcing perceptions of professional capability.
Virtual Communication Tone and Perception addresses factors influencing virtual communication perception, teaching techniques for promoting clarity in digital and remote communication channels.
Building and Maintaining Trust teaches trust characteristics, how personal worldviews affect interpersonal perception, and strategies for avoiding trust-damaging behaviors in professional relationships.
Situational Conflict Management teaches conflict definition, conflict types, and practical strategies for addressing conflicts within organizational environments constructively.
Enhancing Communication Skills for Difficult Conversations develops communication techniques and personal styles enabling confident handling of difficult, sensitive, or emotionally charged discussions.
Message Framing for Impact teaches strategies for crafting impactful messages resonating with target audiences and driving desired audience responses and outcomes.
Building Credibility and Trust provides strategies for building self-confidence, enhancing personal credibility, and conveying trustworthiness to colleagues and peers.
Motivating and Influencing Across Organizations teaches how to achieve results without formal authority by effectively motivating and influencing supervisors, team members, and peers.
Leadership Communication and Credibility explores how leaders earn, develop, and maintain trustworthiness and credibility reputations while inspiring and motivating teams.
Collaborative Communication Enhancement develops capabilities for creating persuasive messages tailored to diverse audience needs, wants, communication styles, and professional contexts.
Assertive Communication for Women in Professional Environments addresses unique challenges women may encounter regarding assertiveness perceptions and teaches confident, effective self-assertion as valuable team members.
Business Writing Effectiveness teaches specific techniques for writing clearly and professionally, ensuring communications convey a strong professional image and credibility.
Persuasive Communication Leadership develops capabilities for crafting persuasive messages adaptable to audience characteristics, decision-making styles, and stakeholder interests.
Business Writing Excellence provides techniques for troubleshooting punctuation, grammar, and writing issues, enabling production of polished, error-free professional communications.
Additional Program Benefits
Course purchase includes complimentary annual American Management Association membership providing access to over 100 on-demand professional lessons in analytical skills, artificial intelligence, management and leadership competencies, presentation skills, and other career development topics.
