Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies.
Through practice sessions and role-plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.
Who Should Attend
Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analysts, consultants, associate managers, project managers, and leadership-track administrative professionals.
How You Will Benefit
- Optimize communication skills you already have
- Get strategies to better assimilate verbal information
- Effectively interpret shared knowledge
- Improve work relationships and reduce misunderstandings
- Communicate clearly and appropriately—and with greater confidence
- Choose the right words even in difficult circumstances
- Expand your influence and be recognized for your skills
What You Will Cover
Assessing Your Communication Skills
- Understanding the skills you already possess
- Assessing your effectiveness and identifying improvement areas
Developing Your Listening Competencies
- Defining the competencies of effective listening
- Identifying the different components of the information you’re hearing
- How to take a more active role when listening
- Increasing comprehension through mental openness and feedback
Increasing Cognitive Skills to Promote Comprehension
- Discerning, analyzing and evaluating
- Visual aspects of verbal communication
- Relating information productively to your own experiences
- Creating mental cross-references between old and new information
- Framing statements and discussions
Roadmap for Clearer Communication
- Understanding effective body language and appropriate word choice
- Finding mutual connections or similarities to enhance communication
- Controlling emotions and establishing the right tone of voice
- Storytelling with imagery, passion and evocative language
- Creating a personal action plan
