Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Microsoft

Collaboration Across Generations

Microsoft via edX

Overview

Google, IBM & Meta Certificates – 40% Off
One Coursera Plus subscription covers most Professional Certificates on Coursera.
Unlock All Certificates

Entering the modern professional workforce means learning to collaborate with people from up to four different generations. Every group has its own writing habits, favorite software tools, and expected response speeds. This variation often creates hidden friction, turning fast-paced digital chats into confusing information silos that keep team members in the dark.

This course provides a clear, practical roadmap to help you navigate these multi-generational dynamics, build professional credibility, and keep team projects moving smoothly. Throughout this curriculum, you will move beyond basic soft-skills advice to build real organizational habits using Microsoft 365 tools.

First, you will learn to spot "The Chat Tax" and shift your daily updates out of private direct messages into visible, threaded group channels. Next, you will look at ways to solve "presence asymmetry" in hybrid meetings, setting simple rules that give remote text comments the same weight as in-person spoken words. You will also practice moving unorganized personal files into shared SharePoint repositories, preserving the historical knowledge of experienced coworkers before they retire.

Finally, you will combine these communication habits, tool settings, and boundary guidelines into a professional Teamwork Charter. You will finish this course with a practical portfolio piece that proves to hiring managers and current leaders that you are ready to build open, fair, and sustainable workflows in any office.

Syllabus

  • Choose the right communication channel, such as email, group chat, or channel posts, based on project urgency and your audience.

  • Rewrite casual or unstructured notes into clear, professional updates that senior managers can read and understand immediately.

  • Identify and fix communication gaps in hybrid meetings so colleagues working from home do not get left out of group decisions.

  • Use interactive digital boards and text chat feeds alongside spoken words to give everyone a fair voice during meetings.

  • Build an organized shared folder and labeling system in SharePoint to save important company history and make it searchable.

  • Spot and correct tracking bias in software tools that reward empty digital activity over actual work quality.

  • Combine your group's communication habits, conflict steps, and software training goals into a single, straightforward Handbook or Charter.

Reviews

Start your review of Collaboration Across Generations

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.