Develop the skills to identify, understand, and align with diverse stakeholders. Learn to communicate with sensitivity, influence collaboratively, and sustain productive cross-functional relationships.
Overview
Syllabus
- Unit 1: Mapping Stakeholder Needs
- Clarifying Stakeholder Roles and Influence
- Breaking Down Communication Silos
- Stakeholder Alignment in Workflow Changes
- Unit 2: Communicating with Stakeholder Sensitivity
- Stakeholder Communication in High-Stakes Scenarios
- Tailoring Approach Based on Your Audience
- Highlighting Alignment and Shared Progress
- Unit 3: Influencing Without Overstepping
- Collaborating Without Overstepping
- Influencing Cross Team Collaboration
- Analyzing Communications for Clarity and Solutions
- Unit 4: Sustaining Productive Stakeholder Relationships
- Effective Stakeholder Communication and Prioritization
- Sharing Context When the Answer is "No"
- Revisiting Stakeholder Goals and Expectations Regularly