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Driving Change

Washington University in St. Louis via edX

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Not Currently Offered

Details

Not Currently Offered

Go to class

Provider

edX
Pricing

Free Certificate
Languages

English
Certificate

Certificate Available
Effort

1 week, 4-5 hours a week
Sessions

Not Currently Offered
Level

Beginner
Subtitles

English

Found in

This course provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change.

Syllabus

Your Role in the Business of Change: Teams find and identify best practices for implementing change. The facilitator leads a discussion about why change initiatives fail. Learners are introduced to three Change Accelerators. Participants discuss the business rationale and expected benefits related to their change situations.
Reactions and Resistance: Facilitator introduces four typical reactions to change and the importance of moving people toward embracing it. The facilitator leads a discussion about the benefits of drawing out resistance and the importance of seeking reactions and feelings (a Change Accelerator).
The Personal Needs of Change: Facilitator explains the critical role of Key Principles in meeting personal needs during the change, particularly Empathy and Involvement. Learners practice using these skills to respond in real time to people resisting change.
Regaining Control: Learners identify an aspect of their change situation that can be controlled or influenced to help their team members gain control (a Change Accelerator). With a partner, they determine how they can impact a no-control factor using one of the Change Accelerators.
A Model for Change: Facilitator leads a discussion on how leaders can use the Change Accelerators with the Interaction Guidelines to meet people’s practical needs in change discussions. Participants watch a two-part video and discuss how the leader uses these skills to move team members toward embracing the change.
Skill Practice: Learners prepare for and conduct three rounds of skill practice using their change situations.
Plan to Accelerate: Participants complete an action plan for helping their teams move closer to embracing change, using the skills and tips from the course.