This course was developed by members of AWS Technical Field Communities (TFC), an AWS community of technical experts. The content is intended to complement our standard training curriculum and augment your AWS learning journey. We are aware some courses have accessibility limitations and are working to address. If you require accommodation, please contact AWS Training and Certification Customer Support.
Learners will discover how to build a custom incident triage assistant using Amazon Quick that orchestrates investigation and handoff steps in a single conversational workflow. By integrating the New Relic MCP Server and Asana, the agent can investigate incidents, assemble root cause analysis briefs with evidence links, and create tracked tasks -- all from a single prompt. Participants will learn how this approach reduces mean time to resolution, prevents knowledge loss between shifts, and establishes consistent investigation standards across on-call rotations.
