Course description
In this video, a Principal Cloud Service Delivery Manager (CSDM) defines AMS Operational Integration, the importance of the Amazon Web Services (AWS) root email address, and tag-based alert notifications (TBANs). You will learn about the AMS Contact Service and how it defines various classifications of incident contexts (security, patching, or backup incidents) to escalate to the appropriate contacts if a critical event occurs.
Finally, you will learn about alternative options to integrate with AMS using the AWS Support Slack app, AWS Service Management Connectors, APIs, and AWS Support Case Activity Notifier.
‐ Course level: Fundamental
‐ Duration: 15 minutes
Activities
This course includes presentations.
Course objectives
In this course, you will learn to:
‐ Define AMS Operational Integration.
‐ Describe the importance of the AWS root email address and TBANs.
‐ Identify the AMS Contact Service.
‐ Explain the purpose of AWS Service Management Connectors.
‐ Recap how the Slack app and AWS Support Case Activity Notifier are used for AMS integration.
Intended audience
This course is intended for:
‐ AMS customers
Prerequisites
We recommend that attendees of this course have:
‐ Fundamental understanding of AWS services
Course outline
Section 1: How to Use This Course
Section 2: AMS Advanced Operational Integration
Section 3: Feedback
