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Leaders and Effective Communication – 5 Skills and 3 Mandates to Achieve Excellence

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Overview

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Course description


A review of the importance of communicating effectively to fulfil critical leadership functions: inspire, motivate and engage people and teams; create high performance environments to deliver results; identify talent and develop people and teams.


Learning outcomes


At the end of this course, participants will be able to:


  • Understand the criticality of effective communications to accomplish fundamental leadership activities: deliver results and accomplish objectives through individual and team performance;
  • Inspire, motivate and engage in service of the corporate vision, mission, values and goals;
  • Identify talent potential and develop through feedback delivery, coaching and mentoring;
  • Develop a personal communication style, flexible and adaptable to different stakeholders, situations, environments and outcomes, to achieve positive influence, persuasion and commitment;
  • Identify essential communication skills that can be developed, strengthened and displayed through specific action plans and further learning activities.


Who should attend


  • Team Leaders
  • Supervisors
  • Managers
  • Middle and Senior Management with people responsibilities and oversight of critical business functions

Syllabus

Communication Process and Communication Styles

  • The communication process
  • Your communication style

Essential Communication Skills

  • Active listening
  • Preparation
  • Empathy
  • Non-verbal communication
  • The 7 C’s

Conclusions

Course Introduction

  • Course objectives

Commentary on Current Situation

  • Current situation
  • Practical applications create a high-performance environment
  • Storytelling
  • Delivering effective feedback

Final exam

  • Test your knowledge

Taught by

Hector Sandoval

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