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Acumen Academy

Sheila Heen on Difficult Conversations

via Acumen Academy

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Overview

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In this course, Harvard Law School professor Sheila Heen will teach you practical strategies for handling difficult conversations with grace and agility while achieving productive results. This course is for anyone who needs to work together with other people—in their personal or professional lives—to achieve something tough but meaningful together.

Syllabus

  • Introduction to the Course
  • How to Avoid Blame
  • How to Name Emotions Without Getting Emotional
  • How to Grapple With the Identities of Participants
  • The Learning Conversation
  • Preparing for Your Own Difficult Conversation

Taught by

Sheila Heen

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