Design Risk Assessment and Management

Course Curriculum

What is a UX Risk and Why Does It Matter? (5 Lessons, 37 min)

• Course Overview & Downloads
• The Difference Between Hazards and Risks
• The Three Fundamental Impacts of Risks
• The Four Reasons You’re Probably in a Risky Position Right Now
• What is Risk Management and When Do You Do It?

Anticipate Hazards (4 Lessons, 90 min)

• Anticipate Hazards By Knowing Where to Look For Them
• Establish Organizational Outcomes with OKRs
• Identifying Micro- and Macro-Hazards
• Identifying Macro-Hazards with STEEPLE

Assess Risks (3 Lessons, 59 min)

• How to Prioritize Hazards
• Demonstration: How to Create a Risk Assessment Matrix
• Frameworks Can’t Think; That’s Your Job

Address Risks (3 Lessons, 52 min)

• Five Ways to Deal with Risks You Identify
• How to Choose A Risk Mitigation Strategy
• Demonstration: Visualizing the Impact of Your Chosen Mitigation Strategies

Adopt Change: Put Your Plan into Action (6 Lessons, 42 min)

• Focus on Action, Not Lip-Service
• Communicating Changes with Others
• Implementing Design & Process Changes
• Continuous Evaluation & Monitoring: How to Know If Mitigations Are Working
• Overcoming Cultural Resistance to Risk Management
• Conclusion