Emotional Intelligence Courses and Certifications

Career Certificate

Professional Skills: Workplace Culture

Explore tools to foster emotional intelligence, inclusive communication, and ethical leadership while building psychologically safe, diverse, and high-performing workplace cultures.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Career Certificate

Professional Skills: Managing a Team

Master essential leadership skills—communication, feedback, empathy, and conflict resolution—to effectively lead diverse teams and make ethical decisions as a manager.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 6 courses

Professional Skills: Negotiation

Master the art of negotiation with ASU's step-by-step guide covering preparation, decision-making, making offers, and achieving win-win outcomes in any scenario.

• Coursera
• 3 hours 51 minutes
• Self-Paced
• Paid Course

Empathy For Customer Service That Feels Personalized

4194 ratings at Udemy

Make your customers feel special by using empathy and Emotional Intelligence. Delight clients and earn their loyalty!

• Udemy
• 1 hour 41 minutes
• Self-Paced
• Paid Course

10 Ways to Be a Great Team Player in Challenging Times

4115 ratings at Udemy

Clarify your role, communicate better, give and get help, and connect as a team

• Udemy
• 1 hour 18 minutes
• Self-Paced
• Paid Course

Mindfulness Strategies for Success in the Workplace

4031 ratings at Udemy

Strategies for Reducing Stress, Increasing Happiness, Communicating Better & Achieving Your Goals Through Mindfulness

• Udemy
• 1 hour 5 minutes
• Self-Paced
• Paid Course

Stress Management - How to Manage Your Stress Effectively

3946 ratings at Udemy

Stress at work, preventing burnout, productivity, anxiety, emotional intelligence, meditation, resilience

• Udemy
• 1 hour 20 minutes
• Self-Paced
• Paid Course

Difficult conversations: the complete guide

3825 ratings at Udemy

Managing difficult discussions, persuasion, communication, leadership, feedback, assertiveness, knowing how to say no

• Udemy
• 1 hour 11 minutes
• Self-Paced
• Paid Course

Leadership & Team Management—Developing People Skills

3738 ratings at Udemy

Leadership & Team Development: Change Management Skills for Business Administration & Office Professionals

• Udemy
• 2 hours 31 minutes
• Self-Paced
• Paid Course

A Complete Guide to Unshakable Confidence and Assertiveness

3624 ratings at Udemy

Learn the essential beliefs, psychology, and timeless wisdom needed to cultivate unshakable confidence + assertiveness.

• Udemy
• 11 hours 24 minutes
• Self-Paced
• Paid Course

Conflict Management and De-Escalation in Customer Service

3548 ratings at Udemy

Customer Support Training | Customer Success | Customer Experience | Customer Relationship Management | Client Success

• Udemy
• 3 hours 4 minutes
• Self-Paced
• Paid Course

Customer Service Training: How to Handle Upset Customers

3471 ratings at Udemy

Learn practical strategies to calm upset customers, defuse tense situations, and build long-term customer trust.

• Udemy
• 1 hour 59 minutes
• Self-Paced
• Paid Course

Stress Management: Avoid Burnout and Prevent Stress

3461 ratings at Udemy

Stress Management: Quick, simple tools, & tips for avoiding burnout, setting boundaries, creating work life balance.

• Udemy
• 2 hours 7 minutes
• Self-Paced
• Paid Course

Conflict Management: The complete guide

3440 ratings at Udemy

Conflict management: effective techniques to better manage conflicts, negotiate, influence and solve problems

• Udemy
• 1 hour 31 minutes
• Self-Paced
• Paid Course

How Self-Motivation Shapes Personal Success

15 ratings at Coursera

Explore self-motivation's role in personal success, blending Renaissance wisdom with modern psychology. Develop a growth mindset, emotional intelligence, and goal-setting skills for achieving ambitions and thriving in a changing world.

• Coursera
• 17 hours 44 minutes
• Self-Paced
• Paid Course