Customer Engagement Courses and Certifications

Leading and Developing Top Talent

Develop leadership skills to build high-performing teams, lead strategic innovation, and coach effectively. Learn to create inclusive cultures and adapt to remote/hybrid work environments.

• Coursera
• 21 hours 19 minutes
• Self-Paced
• Paid Course

Career Certificate

Future Studies

Develop foresight and scenario analysis skills through Delphi Method, Scenario Planning, and decision-making frameworks for a BANI world. Improve management competencies with applied projects.

• Coursera
• 24 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 5 courses

Coursera

GenerativeAI for Customer Success

Leverage GenAI to enhance customer success strategies, streamline support processes, and boost engagement. Learn to overcome ethical challenges and integrate AI into your workflow.

• Coursera
• 2 hours 14 minutes
• Self-Paced
• Paid Course

Professional Selling: Step 2 - Prepare Like a High-Performer

Gain essential skills in prospecting, identifying leads, and establishing customer needs to build lasting relationships and improve sales performance.

• Coursera
• 10 hours 5 minutes
• Self-Paced
• Paid Course

Career Certificate

Introdução aos Negócios

Explore disciplinas de negócios, aprofunde temas contemporâneos e aprenda ferramentas de gestão para áreas como marketing, finanças, inovação e sustentabilidade empresarial.

• Coursera
• 12 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Fractal Analytics

Generative AI for Consultants

Equip consultants with skills to integrate Generative AI across industries, addressing complex challenges and delivering innovative solutions through effective prompt engineering and ethical implementation.

• Coursera
• 7 hours 34 minutes
• Self-Paced
• Paid Course

Starweaver

Business Process Modeling with AI

Discover how AI revolutionizes Business Process Modeling—from workflow design to automation. Master practical tools, methodologies like Six Sigma and Lean, and gain hands-on experience through real-world case studies to create smarter, more efficient wor…

• Coursera
• 7 hours 37 minutes
• Self-Paced
• Paid Course

Corporate Foresight

Explore methods for scanning external environments, identifying trends, and developing scenarios to make informed decisions and drive innovation in uncertain business landscapes.

• Coursera
• 13 hours 50 minutes
• Self-Paced
• Paid Course

Coursera

Analyzing Product Opportunities with Creately

Explore product and market opportunities using competitive strategy models and Creately platform. Develop skills to analyze markets, evaluate product strategies, and derive innovative business solutions.

• Coursera
• 2 hours 35 minutes
• Self-Paced
• Paid Course

Career Certificate

Marketing e Data Science

Desenvolva habilidades para analisar consumidores, mercado e concorrentes, aplicando estratégias de marketing baseadas em Data Science para tomada de decisões estratégicas e orientadas ao mercado digital.

• Coursera
• 12 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

IBM;  LearnQuest

IBM COBOL Software Development Practices

Learn core IBM COBOL software development practices, including code documentation, working with existing code, quality assurance, technical support, and project management for enhanced programming skills.

• Coursera
• 15 hours 36 minutes
• Self-Paced
• Paid Course

Fundamentals of Business Problem Solving

This course introduces how to classify data and create models used to solve business models. Learners will use Solver to create expressions to find optimal paths for business problems.

• Coursera
• 16 hours 54 minutes
• Self-Paced
• Paid Course

SAP

Strategic Analysis and Solution Design

Master strategic analysis and solution design for senior Business Analyst roles, developing business cases, managing risks, creating portfolio plans, and designing end-to-end solutions using SAP Build and ChatGPT.

• Coursera
• 18 hours 12 minutes
• Self-Paced
• Paid Course

Intro to Strategic Management for Healthcare Organizations

Explore strategic management in healthcare, covering business concepts, decision-making, and external evaluations. Gain insights into industry analysis, environmental forces, and organizational capabilities.

• Coursera
• 12 hours 58 minutes
• Self-Paced
• Paid Course

Career Certificate

Lições Aprendidas com Liderança Inclusiva

Desenvolva habilidades de liderança inclusiva, potencializando criatividade, inovação e diversidade nas organizações. Aprenda a criar ambientes inovadores e competitivos através de ferramentas práticas e casos de sucesso.

• Coursera
• 12 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses