Customer Engagement Courses and Certifications

Career Certificate

Generative AI for Business Analysts

Unlock GenAI's potential to boost business analysis productivity by 66% through practical applications in requirements gathering, data analysis, and stakeholder communication.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 3 courses

Coursera Career Certificate

Navigating Generative AI for Leaders

Unlock GenAI's potential with hands-on labs, expert insights, and strategies for CEOs. Learn to enhance customer value, boost productivity, and navigate risks while staying at the forefront of AI developments.

• Coursera
• 4 weeks, 4 hours/week
• Self-Paced
• Paid Course

Planning a Generative AI Project

Explore generative AI foundations, terminology, risks, benefits, and project planning steps to effectively implement this transformative technology.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Paid Course

Operations Management

Optimize operations, enhance productivity, and tackle real-world challenges through strategic planning and implementation. Gain practical skills for successful operations management across industries.

• Coursera
• 21 hours 7 minutes
• Self-Paced
• Paid Course

Alberta Machine Intelligence Institute

Optimizing Machine Learning Performance

Synthesize applied ML knowledge to create a maintenance roadmap, analyze changing data, identify unintended effects, and operationalize models for confident project rollout and optimization.

• Coursera
• 11 hours 37 minutes
• Self-Paced
• Paid Course

Impact from Digital Transformation: Full course

Aprenda a navegar e liderar a transformação digital em sua indústria, desenvolvendo estratégias para se posicionar no novo cenário de negócios em constante evolução.

• Coursera
• 7 hours 10 minutes
• Self-Paced
• Paid Course

SAP

Requirements Gathering and Documentation

Master effective requirements gathering techniques for enterprise environments, create comprehensive documentation, and design detailed use cases using SAP Solution Manager and ChatGPT for quality evaluation.

• Coursera
• 15 hours 49 minutes
• Self-Paced
• Paid Course

Understanding Global Supply Chains

Explore global supply chain fundamentals, from core workflows to risk mitigation, using aerospace industry case studies to build specialist expertise.

• Coursera
• 15 hours 15 minutes
• Self-Paced
• Paid Course

Coursera

Get Started with Microsoft Teams

Learn to set up and navigate Microsoft Teams, creating a template for effective team collaboration, communication, and document management.

• Coursera
• 1 hour 33 minutes
• Self-Paced
• Paid Course

Career Certificate

Strengthen Your Business Savvy

Develop leadership, strategy, finance, and AI skills to drive organizational success and advance your career through real-world scenarios and practical exercises.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Career Certificate

Unlock Business Insights with Microsoft Excel and Power BI

Master Excel and Power BI to transform raw data into actionable business insights through interactive dashboards, compelling visualizations, and AI-enhanced analytics.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 5 courses

Coursera

Enhance Organizational Communications with Slack

Learn to create and manage a Slack workspace, set up channels, invite collaborators, and optimize communication for effective teamwork and project management.

• Coursera
• 2 hours 5 minutes
• Self-Paced
• Paid Course

Packt

Change Management

Master essential strategies for leading organizational transitions, addressing resistance, and fostering team engagement through proven frameworks like Kotter's 8-step process and Lewin's Force Field Analysis.

• Coursera
• 2 hours 29 minutes
• Self-Paced
• Paid Course

Coursera

Introduction to Tech Sales

Master tech sales by focusing on ROI, co-creation, and value-driven solutions. Learn to align technology with business goals, engage decision-makers, and build lasting customer relationships.

• Coursera
• 2 hours 31 minutes
• Self-Paced
• Paid Course

CertNexus Career Certificate

CertNexus Certified Data Science Practitioner

Learn to analyze, manipulate, and present data within an effective framework, extracting valuable insights to address business issues and drive informed decision-making.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 5 courses