Customer Engagement Courses and Certifications

West Virginia University

Account Management & Sales Force Design

Explore sales methods, strategic planning, and management responsibilities. Gain insights into sales operations, personal selling processes, and buying centers for effective account management.

• Coursera
• 14 hours 43 minutes
• Self-Paced
• Paid Course

Mastering Key Performance Indicators (KPIs)

1014 ratings at Udemy

Unlock Business Success: Master Key Performance Metrics & Systems

• Udemy
• 3 hours 8 minutes
• Self-Paced
• Paid Course

New York Institute of Finance

Credit Risk Management: Frameworks and Strategies

Learn frameworks and strategies for effective credit risk management, including business analysis, qualitative risk assessment, and financial performance evaluation.

• Coursera
• 8 hours 43 minutes
• Self-Paced
• Paid Course

Career Certificate

IBM AI Foundations for Business

Gain essential knowledge in AI, data science, and enterprise AI deployment through IBM's comprehensive specialization, empowering business leaders to leverage AI solutions effectively.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 3 courses

CertNexus

Turn Ethical Frameworks into Actionable Steps

Analyze ethical frameworks, regulations, and standards to integrate them into data-driven solutions, reconciling ethical duties with business practicalities in emerging technologies.

• Coursera
• 15 hours 24 minutes
• Self-Paced
• Paid Course

Indian Institute of Management Ahmedabad

Strategy and Game Theory for Management

Explore strategic decision-making through game theory frameworks. Learn to navigate uncertainty, solve complex problems, and gain competitive advantages in business and policy contexts.

• Coursera
• 1 day 7 hours 57 minutes
• Self-Paced
• Paid Course

Coursera

Project Scheduling: Estimate Activity Durations

Learn techniques for estimating project activity durations, including expert judgment, analogy, and parametric estimation. Improve accuracy with three-point estimation and statistical interval estimates.

• Coursera
• 3 hours 45 minutes
• Self-Paced
• Paid Course

Product Management: Initial Product Strategy and Plan

Comprehensive guide to product management lifecycle, focusing on conception and planning phases. Learn strategies, tools, and techniques for effective product development and team leadership.

• Coursera
• 18 hours 17 minutes
• Self-Paced
• Paid Course

Google Calendar

Master Google Calendar to efficiently schedule, manage events, and collaborate with teams, enhancing productivity and streamlining communication for seamless time management.

• Coursera
• 2 hours 45 minutes
• Self-Paced
• Paid Course

Career Certificate

Financial Analysis - Skills for Success

Develop key financial skills for organizational success. Learn financial concepts, statement analysis, and strategic decision-making to drive business growth and efficiency.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course

Indian Institute of Management Ahmedabad

Leading with a Digital Strategy

Gain insights into creating effective digital strategies for organizational transformation, focusing on capabilities, performance models, and purposeful implementation of digital technologies.

• Coursera
• 1 day 39 minutes
• Self-Paced
• Paid Course

Generative AI: Business Transformation and Career Growth

Explore generative AI's impact on businesses and careers, from transforming industries to creating new opportunities. Learn implementation strategies and discover how to leverage AI for professional growth.

• Coursera
• 7 hours 31 minutes
• Self-Paced
• Paid Course

Gen AI Agents: Transform Your Organization

Explore how to build custom gen AI agents for business challenges, with hands-on practice creating agents using models, reasoning loops, and tools to transform your organization.

• Coursera
• 5 hours 15 minutes
• Self-Paced
• Paid Course

Saïd Business School

AI Essentials

Discover how AI transforms business decisions and value creation through machine learning, neural networks, and ethical frameworks for strategic implementation.

• Coursera
• 13 hours 9 minutes
• Self-Paced
• Paid Course

Introduction to Microsoft Dynamics 365

Comprehensive introduction to Microsoft Dynamics 365, covering marketing, sales, customer service, and field service capabilities. Learn to maximize CRM tools for stronger customer relationships and organizational efficiency.

• Coursera
• 10 hours 45 minutes
• Self-Paced
• Paid Course