Microsoft Courses

Employee Development & Well-Being

Master HR leadership by developing emotional intelligence, coaching skills, and engagement strategies to foster psychological safety and drive measurable team culture improvements.

• Coursera
• 16 weeks, 1 hour a week
• Self-Paced
• Paid Course

HR Data and Technology

Master HR data management using Dynamics 365, Power BI, and Microsoft Copilot. Build dashboards, validate reports, configure HRIS modules, and present data-driven insights to leadership.

• Coursera
• 14 weeks, 1 hour a week
• Self-Paced
• Paid Course

Launching Your HR Manager Career

Unlock the tools to launch your HR Manager career—optimize your resume, build a standout LinkedIn profile, craft STAR stories, and ace interviews aligned with CB2-level HR Manager expectations.

• Coursera
• 43 minutes
• Self-Paced
• Paid Course

Process & Policy Execution

Streamline HR operations using Microsoft 365 tools—master policy communications, automate workflows with Power Automate, apply root cause analysis, and align tasks to strategic OKRs.

• Coursera
• 11 weeks, 1 hour a week
• Self-Paced
• Paid Course

Strategic HR Leadership

Elevate your HR career by mastering Microsoft's leadership principles, AI-driven retention decisions, change management, succession planning, and strategic alignment to demonstrate measurable business value.

• Coursera
• 8 hours
• Self-Paced
• Paid Course

Career Certificate

Microsoft AI-Powered Sales & Relationship Management

Master AI-powered sales skills using Microsoft Copilot, Dynamics 365, and Power BI to enhance prospecting, CRM integration, and customer relationship management for modern sales operations.

• Coursera
• Self-Paced
• Paid Course
• 4 courses

Career Certificate

Microsoft Azure Cloud Administration Basics

Master Azure cloud administration by configuring resources, managing infrastructure, implementing identity controls, and applying security governance across compute, networking, and monitoring services.

• Coursera
• Self-Paced
• Paid Course
• 4 courses

Career Certificate

Microsoft Data Analysis with SQL, Excel & Power BI

Master data analysis using SQL Server, Excel, and Power BI to collect, analyze, and visualize data, building skills to create actionable insights and interactive dashboards.

• Coursera
• Self-Paced
• Paid Course
• 5 courses

Career Certificate

Microsoft HR Manager

Unlock HR leadership potential using Microsoft tools—build Power BI dashboards, automate workflows, apply AI insights, and develop coaching skills across five hands-on courses.

• Coursera
• Self-Paced
• Paid Course
• 6 courses

AI & Data Insights

Master AI and data-driven insights using Microsoft Dynamics 365, Power BI, and Copilot Studio to enhance customer service, deploy AI bots, manage CRM data, and build impactful dashboards.

• Coursera
• 11 weeks, 1 hour a week
• Self-Paced
• Paid Course

Customer Engagement & Relationship

Master customer engagement strategies combining empathy-driven communication, AI-assisted tools, CRM insights, and omni-channel templates to boost retention, satisfaction, and long-term client loyalty.

• Coursera
• 12 weeks, 1 hour a week
• Self-Paced
• Paid Course

Customer Service Excellence Capstone

Prove your job-readiness by mastering AI-powered customer service strategies, empathetic engagement, and data-driven decision-making through realistic, high-stakes scenarios and portfolio-ready deliverables.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Getting Started with Generative AI in Azure

Explore generative AI fundamentals and build AI-powered applications using Azure AI Foundry, covering prompt engineering, model fine-tuning, and responsible AI practices.

• Coursera
• 4 weeks, 4 hours a week
• Self-Paced
• Paid Course

Launch Your Customer Engagement Career

Unlock career opportunities in Customer Success and Client Relations by building a professional portfolio, refining your resume, and mastering AI-enhanced behavioral interview techniques.

• Coursera
• 19 minutes
• Self-Paced
• Paid Course

Problem & Conflict Resolution

Master conflict resolution using structured frameworks, AI tools, and the 5-Whys method to diagnose service breakdowns, analyze complaints, and design sustainable customer resolution strategies.

• Coursera
• 10 weeks, 1 hour a week
• Self-Paced
• Paid Course