Wait, Do I Know This Person? - Understanding Misdirected Email

Explore a 20-minute conference talk from the ACM CHI Conference on Human Factors in Computing Systems that delves into the phenomenon of misdirected emails. Investigate the characteristics, causes, and management strategies of legitimate emails sent to unintended recipients. Learn about the intersection of social signifiers and machine-based addressing in email systems, and how this contributes to misdirected messages. Examine the lack of systematic mechanisms for handling such emails and the resulting individual responsibility placed on recipients. Gain insights into the potential consequences of misdirected emails and the decision-making process recipients face when choosing whether to take action.