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Learn how to automate ServiceNow ITSM ticket management using Red Hat Ansible Automation Platform in this 11-minute tutorial. Discover three essential automated steps that can dramatically reduce manual effort and accelerate ticket resolution times for IT teams. Explore how to gather data directly from ServiceNow ITSM tickets using Ansible Automation Platform to provide crucial context for incident response. Master the process of automatically creating service tickets based on specific events or triggers in your IT infrastructure, ensuring comprehensive incident coverage. Understand how to enrich ServiceNow tickets with external data from multiple technology domains, including CVE details and system information from Red Hat Insights, to enable faster resolution. Gain insights into creating a "closed-loop" process where tickets are opened, updated, and closed through automated, repeatable workflows. Learn the foundational concepts for building end-to-end automation workflows that span networks, clouds, operating systems, and observability tools. Discover how these automation techniques can accelerate response times, reduce manual effort, improve IT efficiency, enhance decision-making through comprehensive data insights, boost customer satisfaction, and increase team productivity. Access additional resources including step-by-step solution guides, self-paced labs, Red Hat Certified Content Collections, and advanced automation use cases to further develop your ServiceNow ITSM automation skills.
