Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Crisis Resource Management - Non-Technical Skills for Effective Healthcare Teamwork

Columbia University via YouTube

Start learning Write review

CodeSignal

Learn the Skills Netflix, Meta, and Capital One Actually Hire For

Scrimba

Free courses from frontend to fullstack and AI

Overview

Google, IBM & Meta Certificates – 40% Off

One plan covers every Professional Certificate on Coursera.

Unlock All Certificates

Learn essential non-technical skills for effective teamwork during healthcare crises through this comprehensive course from Columbia University. Develop critical decision-making and team management abilities specifically designed for healthcare professionals working in high-pressure situations, particularly when collaborating with unfamiliar team members as commonly experienced during the COVID-19 pandemic. Master the fundamentals of Crisis Resource Management (CRM) through an innovative learning approach that combines an 18-minute crisis scenario film with 70 minutes of animations to contextualize real medical experiences. Explore the historical development of CRM from aviation to healthcare, understand how medical errors relate to crisis management failures, and apply adult learning theory principles to improve crisis response. Progress through five core competency areas: preparation (self-assessment, environmental monitoring, team awareness), anticipation (attention balance, fixation error prevention, cognitive load management, cognitive aids utilization), communication (crisis communication strategies, the 3Cs framework, early help-seeking, mental model sharing), decision-making (situational awareness recovery, team organization, authority challenging, psychological safety creation), and reflection (debriefing techniques, curiosity cultivation, team reflection methods). Analyze real-life crisis scenarios through instructor-guided interpretation of film scenes, participate in interactive activities and prompts, and gain practical skills for managing teams of strangers in emergency situations.

Syllabus

CRMx | Crisis Resource Management | ColumbiaX
CRMx | 1.2.1 Introduction to Crisis Resource Management | Section 1: Introduction
CRMx | 1.3.1 History of Crisis Resource Management | Section 1: Introduction
CRMx | 1.3.2 Crisis Resource Management in Aviation | Section 1: Introduction
CRMx | 1.4.1 Medical Errors in Crisis Resource Management | Section 1: Introduction
CRMx | 1.4.2 Applying Adult Learning Theory Principles | Section 1: Introduction
CRMx | The Crisis Scenario - A Simulation
CRMx | 2.1.1 Introduction to Preparation | Section 2: Preparation
CRMx | 2.2.1 Assess Yourself | Section 2: Preparation
CRMx | 2.2.2 Assess Yourself (Activity Prompt) | Section 2: Preparation
CRMx | 2.2.2 Assess Yourself Scenario Clip 1 | Section 2: Preparation
CRMx | 2.3.1 Monitor Your Surroundings | Section 2: Preparation
CRMx | 2.3.2 Monitor Your Surroundings (Activity Prompt) | Section 2: Preparation
CRMx | 2.3.3 The Trauma Room Clip | Section 2: Preparation
CRMx | 2.4.1 Know Your Team | Section 2: Preparation
CRMx | 2.4.2 Know Your Team (Activity Prompt) | Section 2: Preparation
CRMx | 3.1.1 Introduction to Anticipation | Section 3: Anticipation
CRMx | 3.2.1 Balance Attention: Fixation Error | Section 3: Anticipation
CRMx | 3.2.2 Balance Attention: Fixation Error (Activity Prompt) | Section 3: Anticipation
CRMx | 3.3.1 Balance Attention: Cognitive Load | Section 3: Anticipation
CRMx | 3.3.2 Balance Attention: Cognitive Load (Activity Prompt) | Section 3: Anticipation
CRMx | 3.4.1 Balance Attention: Cognitive Aids | Section 3: Anticipation
CRMx | 3.4.2 Balance Attention: Cognitive Aids (Activity Prompt) | Section 3: Anticipation
CRMx | 3.5.1 Anticipate and Plan | Section 3: Anticipation
CRMx | Section 4.1.1 Introduction to Communication | Section 4: Communication
CRMx | 4.2.1 Communication During Crisis | Section 4: Communication
CRMx | 4.2.2 Communication During Crisis (Activity Prompt) | Section 4: Communication
CRMx | 4.3.1 The 3Cs and Communicating Effectively | Section 4: Communication
CRMx | 4.3.2 Use the 3Cs (Activity Prompt) | Section 4: Communication
CRMx | 4.3.3 Use the 3Cs Scenario Clip | Section 4: Communication
CRMx | 4.4.1 Call for Help Early | Section 4: Communication
CRMx | 4.4.2 Call for Help Early (Activity Prompt) | Section 4: Communication
CRMx | 4.4.3 Call for Help Early Scenario Clip | Section 4: Communication
CRMx | Section 4.5.1 Share the Mental Model | Section 4: Communication
CRMx | 4.5.2 Share the Mental Model (Activity Prompt) | Section 4: Communication
CRMx | 4.5.3 Share the Mental Model Scenario Clip | Section 4: Communication
CRMx | 5.1.1 Introduction to Decision | Section 5: Decision
CRMx | 5.2.1 Regain Situational Awareness | Section 5: Decision
CRMx | 5.2.2 Regain Situational Awareness (Activity Prompt) | Section 5: Decision
CRMx | 5.3.1 Organize to Team | Section 5: Decision
CRMx | 5.3.2 Organize to Team (Activity Prompt) | Section 5: Decision
CRMx | 5.3.3 Organize to Team Scenario Clip | Section 5: Decision
CRMx | 5.4.1 Challenge Authority | Section 5: Decision
CRMx | 5.4.2 Challenge Authority (Activity Prompt) | Section 5: Decision
CRMx | 5.4.3 Challenge Authority Scenario Clip | Section 5: Decision
CRMx | 5.5.1 Create Psychological Safety | Section 5: Decision
CRMx | 5.5.2 Create Psychological Safety (Activity Prompt) | Section 5: Decision
CRMx | 6.1 Introduction | Section 6: Reflection
CRMx | 6.1.2 The Debrief Scenario Clip | Section 6: Reflection
CRMx | 6.2 Curiosity | Section 6: Reflection
CRMx | 6.3 Team Reflection: Debrief | Section 6: Reflection
CRMx | 6.4 Team Reflection: Hot Clinical Debrief | Section 6: Reflection

Taught by

ColumbiaLearn

Tags

united states

Reviews

Start your review of Crisis Resource Management - Non-Technical Skills for Effective Healthcare Teamwork