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Qualities of Good Customer Service

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Overview

This course is an effective and flexible training tool you can use to help your employees provide quality customer service and use effective practices for customer retention. Short video lessons are accessible 24/7 so your employees can review this material in scheduled training sessions or on their own.

Syllabus

  • Ch 1. Customer Satisfaction & Retention
  • Ch 2. Providing Customer Service
  • Ch 3. Building an Effective Customer Service Team
  • Course Practice Test

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