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How to Provide Excellent Customer Service in Retail

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Overview

This course is an effective training tool you can use to build the skills of your customer service employees in retail and other settings. The training program can help ensure that your employees provide high-quality customer service that's needed for the success of your business.

Syllabus

  • Ch 1. Customer Service & Communication Skills
  • Ch 2. Customer Experience Management
  • Ch 3. Customer Satisfaction & Loyalty
  • Ch 4. Customer Service Challenges
  • Ch 5. Customer Service Management
  • Course Practice Test

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