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The Human Mind and Usability

via Nielsen Norman Group

Overview

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Behavior is strongly influenced by unconscious thought, but it is often more predictable than you might expect. Explain and anticipate user behavior to improve their experiences.

Syllabus

What you will learn

Anticipate and explain user behavior

  • Important principles from cognitive psychology and human-computer interaction
  • Go beyond guidelines and best practices to understand the underlying reasoning
  • How users consciously and unconsciously decide what to interact with (links, text, and features)
  • Strategies for information-seeking, processing, and retrieval
  • Mental models for predicting interactions and outcomes

Understand human abilities and limitations

  • How people process visual stimuli
  • Using principles of perception to direct attention
  • Memory and retention capacity
  • Long-term, short-term, and working memory
  • Cognitive load and information overload
  • How people perceive the world around them
  • Factors that influence reading and comprehension
  • Problem solving, decision making, and interaction cost

Apply psychology to digital design

  • Design better products by knowing how humans think
  • Directing users’ attention
  • Influencing how people perceive your designs
  • Create a positive first impression
  • Appealing to peoples’ emotional processing

Taught by

Garrett Goldfield, Megan Chan, Alita Kendrick, Maria Rosala, Tanner Kohler

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